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Wednesday, March 23 • 11:00am - 11:45am
Your Community, Your Customers

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The most expensive customer is a new customer. In an ideal world, each of our businesses is packed with loyal regulars who frequent our location more than any other. How do we foster that engagement with our community? It starts with being a part of that community - supporting local brands and companies to create food and beverage programs that resonate with your local diners. And of course, creating a culture of employee engagement that has each of your community members coming back for more! Take home some guaranteed ways to help your establishment feel “local,” even if it's part of a chain or group operation!

avatar for Angela Zoiss

Angela Zoiss

Chief Marketing Officer, Bottleneck Management Restaurant Group
Highly experienced and resourceful marketing leader with a proven record building profitable brands, dynamic teams, and best-in-class guest experiences.Angela practices servant leadership, balances data with creative instinct, and serves organizational missions with loyalty, passion... Read More →
avatar for Alison Anne

Alison Anne

Founder, Alison Anne Coaching & Restaurant Revolution
Working with restaurant owners to build their teams and their bottom line was never Alison's first choice of career. She was going to be... AN ACTOR. And this restaurant thing? Just a side gig. As you do, right? But that industry life got into her blood, and 16 years later she was... Read More →
avatar for Trevor Tyler

Trevor Tyler

Vice President of Beverage, Eureka! Restaurant Group
Trevor Tyler is the Vice President of Beverage for Eureka! Restaurant Group and oversees the Beverage Program for all 25 units. He is a graduate of Cal Poly Pomona with a degree in Hospitality Management. Trevor is a Certified Cicerone®, one of roughly 3,500 in the world and a member... Read More →

Wednesday March 23, 2022 11:00am - 11:45am PDT
LVCC South Hall, Room S225