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Tuesday, March 22 • 1:00pm - 1:45pm
Strategies for Delivering Quality Service Without Enough Quality Servers

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So many factors seem to be conspiring to make it difficult if not impossible for operators to find good help or even, in some cases, any help. In this seminar participants will consider their service provision from a traditional operations management perspective, reviewing service process, service delivery systems and customer contact and be challenged to provide excellent service despite the lack of bodies that seems destined to be our future reality.

avatar for Brian J. Warrener

Brian J. Warrener

Associate Professor, The School of Hospitality, Johnson & Wales University
Professor Brian Warrener has enjoyed a long and distinguished career in the hospitality industry. He began waiting tables in 1985 and has since worked in virtually every position within food and beverage operations, including bar back, bartender, bouncer, beverage manager, assistant... Read More →

Tuesday March 22, 2022 1:00pm - 1:45pm PDT
LVCC South Hall, Room S221